STEP 1: READ BELOW TO SEE IF YOU ARE ELIGIBLE TO RETURN YOUR ORDER
How long do I have to return my order?
How long do I have to return my order?
You have 14 days from the date you receive the parcel to return it. Any orders sent back after this period will be rejected and returned to you. We can see how long the order has been with you from the tracking, so please ensure returns are made within the allowed timeframe.
What returns do you not accept?
What returns do you not accept?
- Any items smelling of smoke/body odour
- Due to hygiene reasons swimwear & underwear can not be returned
- Items that have had the swing tags, labels removed
- Items that show signs of wear
- Items that come back with pet hairs on
- Items that have been worn or damaged in the wash are not our liability
- Items that have been removed from their packaging, crumpled, and returned in a disheveled state are unacceptable. We take great care to ensure that your items are delivered in a presentable, wearable condition, and we kindly ask for the same consideration when returning items that do not fit, so they remain suitable for the next customer.
How long will it take to receive my refund?
How long will it take to receive my refund?
The sooner you return your item, the sooner your refund will be processed. Refunds are issued Monday to Friday.
How do I request an exchange?
How do I request an exchange?
Through our new returns portal, you can request an exchange for a different size or a completely different product. Simply select "Exchange for a different product", browse our site, and choose your new item. Your credit will be automatically applied at checkout, and your selected item will be reserved until we receive your return.
When will I know when you have received my return?
When will I know when you have received my return?
You will receive an email notification once we have received your return.
Will I be charged a fee for my return?
Will I be charged a fee for my return?
We do not charge a fee for normal returns—you'll receive a full refund minus the original postage cost. However, fees apply in two cases:
- Multiple Size Orders: A 5% restocking fee is charged if you order multiple sizes of the same item. This practice is highly detrimental to our business, as it temporarily removes items from availability for other customers, leads to higher transaction fees (especially for high-value orders), and can result in lost sales opportunities. We strongly encourage contacting customer service for precise measurements before ordering to avoid this.
- Returned Exchanges: While exchanges are processed for free, if you return the exchanged item, we will deduct postage costs for both the original and exchanged orders from your refund.
Do you accept International returns (outside the UK?)
Do you accept International returns (outside the UK?)
We offer DHL return labels for EU orders only 🌍. International returns are not accepted because all duties and taxes are pre-paid at checkout (over 30% of the sale value). This is clearly stated in our returns policy for full transparency.