RETURNS

Q: How do I request an exchange?

Through our new returns portal , you can request an exchange for a different size or a completely different product. Simply select "Exchange for a different product" , browse our site, and choose your new item. Your credit will be automatically applied at checkout, and your selected item will be reserved until we receive your return.

Q: Will I be charged a fee for my return?

We do not charge a fee for normal returns—you'll receive a full refund minus the original postage cost. However, fees apply in two cases: Multiple Size Orders : A 5% restocking fee is charged if you order multiple sizes of the same item. This practice is highly detrimental to our business, as it temporarily removes items from availability for other customers, leads to higher transaction fees (especially for high-value orders), and can result in lost sales opportunities. We strongly encourage contacting customer service for precise measurements before ordering to avoid this. Returned Exchanges : While exchanges are processed for free, if you return the exchanged item, we will deduct postage costs for both the original and exchanged orders from your refund.

STEP 1: READ BELOW TO SEE IF YOU ARE ELIGIBLE TO RETURN YOUR ORDER

How long do I have to return my order?

You have 14 days from the date you receive the parcel to return it. Any orders sent back after this period will be rejected and returned to you. We can see how long the order has been with you from the tracking, so please ensure returns are made within the allowed timeframe.

What returns do you not accept?

Any items smelling of smoke/body odour
Due to hygiene reasons swimwear & underwear can not be returned
Items that have had the swing tags, labels removed
Items that show signs of wear
Items that come back with pet hairs on
Items that have been worn or damaged in the wash are not our liability
Items that have been removed from their packaging, crumpled, and returned in a disheveled state are unacceptable. We take great care to ensure that your items are delivered in a presentable, wearable condition, and we kindly ask for the same consideration when returning items that do not fit, so they remain suitable for the next customer.

How long will it take to receive my refund?

The sooner you return your item, the sooner your refund will be processed. Refunds are issued Monday to Friday.

How do I request an exchange?

Through our new returns portal, you can request an exchange for a different size or a completely different product. Simply select "Exchange for a different product", browse our site, and choose your new item. Your credit will be automatically applied at checkout, and your selected item will be reserved until we receive your return.

When will I know when you have received my return?

You will receive an email notification once we have received your return.

Will I be charged a fee for my return?

We do not charge a fee for normal returns—you'll receive a full refund minus the original postage cost. However, fees apply in two cases:

Multiple Size Orders: A 5% restocking fee is charged if you order multiple sizes of the same item. This practice is highly detrimental to our business, as it temporarily removes items from availability for other customers, leads to higher transaction fees (especially for high-value orders), and can result in lost sales opportunities. We strongly encourage contacting customer service for precise measurements before ordering to avoid this.
Returned Exchanges: While exchanges are processed for free, if you return the exchanged item, we will deduct postage costs for both the original and exchanged orders from your refund.

Do you accept International returns (outside the UK?)

International returns are not accepted as all duties and taxes are pre-paid at the point of sale (30% plus of the sale value). This policy is clearly outlined in our returns policy, ensuring transparency before purchase. As a UK-based business, we are not subject to EU Distance Selling Regulations, meaning we are not legally required to accept returns from international customers. We encourage all international buyers to carefully review product details and sizing information before placing an order, as all sales are final once dispatched.

STEP 2: PREPARE YOUR RETURN

Initiate your return through our dedicated returns portal.

SUBMIT RETURN

NOTE: Due to a high volume of customers purchasing multiple sizes of the same item and excessive return abuse—including items being sent back months after purchase instead of within the 14-day return window—we have updated our returns policy.

We no longer offer free returns. Customers must now pay £2.99 for returns, which covers Tracked 48 shipping (insured up to £100).

Important Information:

The item remains your responsibility until it reaches us.
In the unlikely event of a lost parcel, compensation is limited to £100 by Royal Mail under the Tracked 48 service.
If you require additional insurance, we recommend using a special delivery service for extra coverage.
Ensure items are securely packaged, either in the original packaging or another suitable mailing bag.
Include your returns form or invoice inside the parcel to avoid delays in processing.

This change allows us to continue offering the best prices and service to our genuine customers.

STEP 3: KEEP PROOF OF YOUR RETURN

Ensure you retain the proof of postage and your tracking number until your return has been processed.

Return Address:
BOINCLO LTD,
PO BOX 422,
HERTFORD,
SG13 9NE.

Please note: Returns must be sent using a Royal Mail tracked service to ensure delivery. We will not receive returns sent with other delivery companies

Need to return your order?