STEP 1: READ BELOW TO SEE IF YOU ARE ELIGIBLE TO RETURN YOUR ORDER
How long do I have to return my order?
How long do I have to return my order?
You have 14 days from the date you receive the parcel to return it. Any orders sent back after this period will be rejected and returned to you. We can see how long the order has been with you from the tracking, so please ensure returns are made within the allowed timeframe.
What returns do you not accept?
What returns do you not accept?
- Any items smelling of smoke/body odour
- Due to hygiene reasons swimwear & underwear can not be returned
- Items that have had the swing tags, labels removed
- Items that show signs of wear
- Items that come back with pet hairs on
- Items that have been worn or damaged in the wash are not our liability
- Items that have been removed from their packaging, crumpled, and returned in a disheveled state are unacceptable. We take great care to ensure that your items are delivered in a presentable, wearable condition, and we kindly ask for the same consideration when returning items that do not fit, so they remain suitable for the next customer.
How long will it take to receive my refund?
How long will it take to receive my refund?
The sooner you return your item, the sooner your refund will be processed. Refunds are issued Monday to Friday.
How do I request an exchange?
How do I request an exchange?
Through our new returns portal, you can request an exchange for a different size or a completely different product. Simply select "Exchange for a different product", browse our site, and choose your new item. Your credit will be automatically applied at checkout, and your selected item will be reserved until we receive your return.
When will I know when you have received my return?
When will I know when you have received my return?
You will receive an email notification once we have received your return.
Will I be charged a fee for my return?
Will I be charged a fee for my return?
Important: Duties & Taxes
Please note that any duties and taxes pre-paid by Boinclo on your behalf will be deducted from your refund total. Unfortunately, we are unable to reclaim these charges from your local tax authorities.
We do not charge a fee for standard returns. However, your refund will be subject to the following deductions where applicable:
- Multiple Size Orders: A 5% restocking fee applies if you order multiple sizes of the same item. Ordering multiple sizes temporarily removes stock from availability for other customers, increases transaction costs, particularly on high-value orders, and can result in lost sales opportunities. We recommend contacting our customer service team for accurate measurements before placing your order.
- Returned Exchanges: Exchanges are processed free of charge. However, if you subsequently return an exchanged item, the postage costs for both the original order and the exchanged order will be deducted from your refund.
Please ensure you review our returns policy before placing your order.
